Return and refund policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.
1. Return Eligibility
Most items may be returned within 30 days of the delivery date.
To qualify for a return, the item must:
Be unused and unworn.
Be in its original packaging.
Include all original accessories, tags, or inserts (if applicable).
Be in resalable condition.
Items returned without prior authorization may not be accepted.
2. How to Request a Return
Before returning any item, please contact our customer support team to request return authorization.
Email: sale@reciprocalduties.com
Once your request is approved, we will provide you with return instructions. Please do not send any products back before receiving our confirmation.
3. Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A brief description of the issue.
Clear photos showing the product and its packaging.
After reviewing your request, we will arrange an appropriate solution, which may include a replacement, partial refund, or full refund.
4. Exchanges
We are happy to offer exchanges for eligible items within 30 days of delivery.
To request an exchange, please contact us at sale@reciprocalduties.com before returning your item. Once your request has been approved, we will provide return instructions.
Exchange items must be:
Unused, unworn, and in their original condition.
Returned with the original packaging and any included accessories.
Free from damage caused after delivery.
If the requested replacement item is unavailable, you may choose an alternative item of equal value, receive store credit (where applicable), or request a refund in accordance with this policy.
Customers are responsible for return shipping costs for exchanges unless the exchange is due to a damaged, defective, or incorrectly shipped item.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
A damaged or defective product.
An incorrect item shipped by us.
We recommend using a shipping service that provides tracking information, as we cannot be responsible for returned packages that are lost in transit.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, refunds generally appear within 6–10 business days after processing.
7. Original Shipping Charges
Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrectly shipped item.
If a refund is approved, only the purchase price of the eligible item(s) will be refunded unless otherwise required by applicable law.
8. Non-Delivery
If your order has not been delivered within 60 business days from the shipping date (excluding delays caused by incorrect shipping information provided by the customer or force majeure events), please contact us for assistance.
After verification, we may offer a replacement shipment or a full refund.
9. Non-Returnable Items
Returns cannot be accepted for:
Items showing signs of use or damage caused after delivery.
Products returned without authorization.
Items returned without their original packaging when resale is no longer possible.
10. Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
Email: sale@reciprocalduties.com